Apology Email

Subject: My sincere apologies for the delay in delivering your project

Hi Priya,

I want to start by saying I am sorry. The delay in delivering your project fell short of what you should be able to expect from us, and that is on me.

What happened: an unexpected technical issue on our end. I want to be transparent — this was preventable.

What I am doing about it: I have personally taken ownership and will have it delivered by Friday EOD. I will keep you updated every step of the way.

I appreciate your patience. If there is anything else I can do to make this right, please let me know directly.

Thank you for understanding.

Best,
[Your Name]