Question 1

Auto-reply on WhatsApp?

Accepted Answer

WhatsApp Business app has auto-reply. Settings → Business tools → Greeting message + Away message + Quick replies.

Question 2

Auto-reply types?

Accepted Answer

Greeting (first message ever), Away (outside business hours), Quick replies (saved templates with shortcuts).

Question 3

Greeting message tips?

Accepted Answer

Welcome customer, set expectations, mention response time, list services briefly, professional yet warm tone.

Question 4

Away message format?

Accepted Answer

Acknowledge missed message, state working hours, alternate contact (email/phone), expected response time, sincere apology.

Question 5

Quick reply shortcuts?

Accepted Answer

Save common responses with shortcuts. /price, /hours, /location. Type shortcut, full message inserts. Saves time.

Question 6

How many quick replies?

Accepted Answer

Up to 50 quick replies in Business app. Save: pricing, FAQs, location, working hours, payment info, common questions.

Question 7

Personal vs auto-reply?

Accepted Answer

Always personal when possible. Auto-reply for: after hours, peak times, common queries. Don't lose human touch.

Question 8

Auto-reply mistakes?

Accepted Answer

Generic responses, no personalization, no fallback action, ignoring customer name, not setting expectations, robotic tone.

Question 9

WhatsApp Business API auto-reply?

Accepted Answer

For enterprise (Twilio, MessageBird, Gupshup). Advanced bots, AI responses, broadcasts. Different from Business app.

Question 10

Auto-reply in groups?

Accepted Answer

WhatsApp doesn't allow auto-reply in groups. Only personal chats. For groups, use admin announcements or pinned messages.

WhatsApp Auto Reply

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